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Article

Workers Caring for People from Non-English Speaking Backgrounds

Australian Government Department of Health

This article provides information on the support available to the aged care workforce in caring for older Australians from non-English speaking backgrounds, such as culturally and linguistically diverse backgrounds (CALD). 

ACT
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General Information
Useful Tools
Report

Support Services for People from Diverse Backgrounds

Australian Government Department of Health

This report offers action plans, training opportunities and resources for the care of older people from diverse backgrounds such as culturally and linguistically diverse people (CALD) and LGBTI+ people.

ACT
NSW
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QLD
SA
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VIC
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National
General Information
Useful Tools
Report

Actions to Support Older Culturally and Linguistically Diverse People

Australian Government Department of Health

This report for aged care providers describes actions to support inclusive care for Culturally and Linguistically Diverse people (CALD). Provides resources and real stories.

ACT
National
NSW
NT
QLD
SA
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WA
General Information
Tool

Communication Cards

Centre for Cultural Diversity in Ageing

These downloadable communication tools in multiple languages for culturally and linguistically diverse (CALD) people that depict a wide range of daily activities and situations and can be used to prompt discussion, assist with directions, clarify needs between a culturally diverse elder and carer.

ACT
National
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Useful Tools
Poster

Aged Care Signage

Centre for Cultural Diversity in Ageing

Aged Care Posters in multiple languages will assist culturally and linguistically diverse (CALD) residents in aged care facilities navigate their way around their home or service. Signs such as 'kitchen', 'dining room', 'keep out', 'danger', and 'this way to the garden', will help improve communication with residents/clients and minimise confusion.

ACT
National
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VIC
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Useful Tools
Video

My Aged Care Case Study: Mrs Dou's story

Australian Government Department of Health

A real story video of the support and services available to elderly people through 'My Aged Care'. Describes the work of the organisation to assist older people receiving home care services and assistance that are catered to their individual culturally and linguistically diverse (CALD) background. 

ACT
NSW
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QLD
SA
TAS
VIC
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National
General Information
Video

ADA Australia YouTube Channel

ADA Australia

ADA Australia's comprehensive videos detail the experiences of elderly Australians from a variety of backgrounds such as multicultural people (CALD), LGBTI+ people, disabled and Aboriginal and Torres Strait people. They highlight common struggles and resolutions in regards to receiving aged care.

ACT
National
NSW
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QLD
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General Information
Legal & Financial Resources
Tool

Support for People from Culturally and Linguistically Diverse Backgrounds

My Aged Care

Support for people from culturally and linguistically diverse backgrounds (CALD) including real story videos, tools, guidelines and a list of partner organisations providing culturally appropriate care.

ACT
NSW
NT
QLD
SA
TAS
VIC
WA
National
General Information
Useful Tools
Policies, Legislation & Protocols
Tool

ACT Legal Aid Helpline

Legal Aid ACT

This tool offers ways to contact Legal Aid ACT such as multicultural language (CALD) support, live chats and ways to receive legal advice and respond to elder abuse. 

ACT
Legal & Financial Resources
Report

Diversity and Financial Elder Abuse in Victoria

Monash University

This report outlines and displays findings from previous studies into financial abuse in culturally and linguistically diverse communities. 

VIC
Research & Reports