This factsheet describes what financial abuse is, signs of financial abuse and the necessary helplines and prevention steps to take in the event of financial abuse. 

This industry report acknowledges that banks play a role in helping their customers with their financial matters. It provides guidance for banks to assist with developing internal policies and procedures with respect to responding and preventing elder financial abuse and domestic violence.

This tool explains how Powers of Attorney and court-appointed administrators arrangements apply to banks’ relationships with their customers; and outlines a framework that banks can use to consistently deal with requests from attorneys and administrators. The aim of the tool is to better prevent and respond to financial elder abuse.