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Article

Information for Aboriginal Elders

Advocare

This website article outlines the ways in which Advocare can support Aboriginal and Torres Strait Islander elders and their families in accessing sufficient aged care services.

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Report

Support Services for Remote and Indigenous Aged Care

Australian Government Department of Health

The report outlines the availability of assistance for Aboriginal and Torres Strait Islanders and Indigenous elders in rural and remote areas to address challenges in aged care services. 

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General Information
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Video

My Aged Care Case Study: Tess's story

Australian Government Department of Health

A real story in video form of the support and service providers available to elderly people through 'My Aged Care'. Describes the work of the organisation to assist older people who wish to remain at home and still receive care. 

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General Information
Video

My Aged Care Case Study: Myra's story

Australian Government Department of Health

A real story in video form of the support and services available to elderly people through 'My Aged Care'. Describes the work of the service provider to assist older people in accessing suitable and personalised residential care.

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General Information
Service Provider

Aged Care Complaints Commissioner

A free service for raising concerns about the quality of care or services that are delivered to people receiving aged care services.

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Mon-Fri: 9:00am-5:00pm

Article

Workers Caring for People from Non-English Speaking Backgrounds

Australian Government Department of Health

This article provides information on the support available to the aged care workforce in caring for older Australians from non-English speaking backgrounds, such as culturally and linguistically diverse backgrounds (CALD). 

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General Information
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Report

Support Services for People from Diverse Backgrounds

Australian Government Department of Health

This report offers action plans, training opportunities and resources for the care of older people from diverse backgrounds such as culturally and linguistically diverse people (CALD) and LGBTI+ people.

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General Information
Useful Tools
Report

Actions to Support Older Culturally and Linguistically Diverse People

Australian Government Department of Health

This report for aged care providers describes actions to support inclusive care for Culturally and Linguistically Diverse people (CALD). Provides resources and real stories.

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General Information
Tool

Communication Cards

Centre for Cultural Diversity in Ageing

These downloadable communication tools in multiple languages for culturally and linguistically diverse (CALD) people that depict a wide range of daily activities and situations and can be used to prompt discussion, assist with directions, clarify needs between a culturally diverse elder and carer.

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Poster

Aged Care Signage

Centre for Cultural Diversity in Ageing

Aged Care Posters in multiple languages will assist culturally and linguistically diverse (CALD) residents in aged care facilities navigate their way around their home or service. Signs such as 'kitchen', 'dining room', 'keep out', 'danger', and 'this way to the garden', will help improve communication with residents/clients and minimise confusion.

ACT
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Useful Tools