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679 results
Video

My Aged Care Case Study: Tess's story

Australian Government Department of Health

A real story in video form of the support and service providers available to elderly people through 'My Aged Care'. Describes the work of the organisation to assist older people who wish to remain at home and still receive care. 

ACT
NSW
NT
QLD
SA
TAS
VIC
WA
National
General Information
Video

My Aged Care Case Study: Myra's story

Australian Government Department of Health

A real story in video form of the support and services available to elderly people through 'My Aged Care'. Describes the work of the service provider to assist older people in accessing suitable and personalised residential care.

ACT
NSW
NT
QLD
SA
TAS
VIC
WA
National
General Information
Service Provider

Aged Care Complaints Commissioner

A free service for raising concerns about the quality of care or services that are delivered to people receiving aged care services.

NA

Mon-Fri: 9:00am-5:00pm

Article

Workers Caring for People from Non-English Speaking Backgrounds

Australian Government Department of Health

This article provides information on the support available to the aged care workforce in caring for older Australians from non-English speaking backgrounds, such as culturally and linguistically diverse backgrounds (CALD). 

ACT
NSW
NT
QLD
SA
TAS
VIC
WA
National
General Information
Useful Tools
Report

Support Services for People from Diverse Backgrounds

Australian Government Department of Health

This report offers action plans, training opportunities and resources for the care of older people from diverse backgrounds such as culturally and linguistically diverse people (CALD) and LGBTI+ people.

ACT
NSW
NT
QLD
SA
TAS
VIC
WA
National
General Information
Useful Tools
Report

Actions to Support Older Culturally and Linguistically Diverse People

Australian Government Department of Health

This report for aged care providers describes actions to support inclusive care for Culturally and Linguistically Diverse people (CALD). Provides resources and real stories.

ACT
NSW
NT
QLD
SA
TAS
VIC
WA
National
General Information
Tool

Communication Cards

Centre for Cultural Diversity in Ageing

These downloadable communication tools in multiple languages for culturally and linguistically diverse (CALD) people that depict a wide range of daily activities and situations and can be used to prompt discussion, assist with directions, clarify needs between a culturally diverse elder and carer.

ACT
NSW
NT
QLD
SA
TAS
VIC
WA
National
Useful Tools
Poster

Aged Care Signage

Centre for Cultural Diversity in Ageing

Aged Care Posters in multiple languages will assist culturally and linguistically diverse (CALD) residents in aged care facilities navigate their way around their home or service. Signs such as 'kitchen', 'dining room', 'keep out', 'danger', and 'this way to the garden', will help improve communication with residents/clients and minimise confusion.

ACT
NSW
NT
QLD
SA
TAS
VIC
WA
National
Useful Tools
Tool

Support for People from Culturally and Linguistically Diverse Backgrounds

My Aged Care

Support for people from culturally and linguistically diverse backgrounds (CALD) including real story videos, tools, guidelines and a list of partner organisations providing culturally appropriate care.

ACT
NSW
NT
QLD
SA
TAS
VIC
WA
National
General Information
Useful Tools
Policies, Legislation & Protocols
Service Provider

Aged Rights Advocacy Service

Supporting older people in South Australia to uphold their aged care and human rights for over 29 years. Assists elder people with information and access to residential aged care services. 

SA

Mon-Fri: 9:00am-5:00pm