This article describes the ways in which the quality of an aged care home and service provider is assessed under the 2019 'National Aged Care Mandatory Quality Indicator Program'.
My Aged Care Case Study: Tess's story
A real story in video form of the support and service providers available to elderly people through 'My Aged Care'. Describes the work of the organisation to assist older people who wish to remain at home and still receive care.
My Aged Care Case Study: Myra's story
A real story in video form of the support and services available to elderly people through 'My Aged Care'. Describes the work of the service provider to assist older people in accessing suitable and personalised residential care.
Aged Care Complaints Commissioner
A free service for raising concerns about the quality of care or services that are delivered to people receiving aged care services.
Actions to Support Older Culturally and Linguistically Diverse People
This report for aged care providers describes actions to support inclusive care for Culturally and Linguistically Diverse people (CALD). Provides resources and real stories.
These downloadable communication tools in multiple languages for culturally and linguistically diverse (CALD) people that depict a wide range of daily activities and situations and can be used to prompt discussion, assist with directions, clarify needs between a culturally diverse elder and carer.
Aged Care Signage
Aged Care Posters in multiple languages will assist culturally and linguistically diverse (CALD) residents in aged care facilities navigate their way around their home or service. Signs such as 'kitchen', 'dining room', 'keep out', 'danger', and 'this way to the garden', will help improve communication with residents/clients and minimise confusion.
Support for People from Culturally and Linguistically Diverse Backgrounds
Support for people from culturally and linguistically diverse backgrounds (CALD) including real story videos, tools, guidelines and a list of partner organisations providing culturally appropriate care.
Aged Rights Advocacy Service
Supporting older people in South Australia to uphold their aged care and human rights for over 29 years. Assists elder people with information and access to residential aged care services.
Concerned about an Older Person?
Senior Rights Victoria offers a tool to understanding elder abuse for friends, family and concerned others, the guide includes practical tips to increase safety and answers to common questions.