Search Compass

95 results
Service Provider

Older Persons Advocacy Network

Older Persons Advocacy Network seeks to ensure that aged care consumers understand, exercise their rights and participate in the decisions affecting their care. 

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Mon-Fri: 8:00am-8:00pm

Tool

Responding to Requests from Power of Attorney or Court-Appointed Administrator

Australian Banking Association

This tool explains how Powers of Attorney and court-appointed administrators arrangements apply to banks’ relationships with their customers; and outlines a framework that banks can use to consistently deal with requests from attorneys and administrators. The aim of the tool is to better prevent and respond to financial elder abuse. 

ACT
NSW
NT
QLD
SA
TAS
VIC
WA
National
Legal & Financial Resources
Article

Identifying Abuse Types & Signs

NSW government Ageing and Disability Commission

The informative article offers indicators for professionals to recognise elder abuse, whilst also outlining the strain of caregiving on carers of disabled older people. It includes a guide to start a conversation about the support services available for carers. Language support available. 

NSW
General Information
Policy

SA Code of Practice

SA Code of Practice

The South Australian Adult Safeguarding Unit's policy states the requirements for aged care services, service provides and professionals when gaining consent, referrals, investigations and sharing of information, with or for elderly people. 

SA
General Information
Policies, Legislation & Protocols
Article

Concerns Regarding Aged Care

My Aged Care

The article describes the resources available for someone concerned with the quality of their own or a loved one's aged care facility or treatment. Offers state specific helplines to understand and prevent elder abuse. 

ACT
NSW
NT
QLD
SA
TAS
VIC
WA
National
General Information
Useful Tools
Policies, Legislation & Protocols
Report

Elder Abuse Protocol WA

Government of Western Australia Department of Communities

This informative report describes a five step approach to responding to elder abuse including Western Australia protocols and legislation. Protocol has been developed to assist staff, service providers and professional working with older people to identify and respond to elder abuse in Western Australia. 

WA
Policies, Legislation & Protocols
Research & Reports
Report

Identifying and Responding to Abuse of Older People NSW

NSW Government

This report discusses the responsibilities of New South Wales health organisations in terms of the duty of care they possess. The report outlines key legislation and protocols for staff, service provides and professionals in connection with their reporting obligations when responding to elder abuse. 

NSW
Policies, Legislation & Protocols
Research & Reports
Article

Quality Indicators

My Aged Care

This article describes the ways in which the quality of an aged care home and service provider is assessed under the 2019 'National Aged Care Mandatory Quality Indicator Program'.

ACT
NSW
NT
QLD
SA
TAS
VIC
WA
National
General Information
Useful Tools
Report

Guidance and Resources - Providing Care

Aged Care Quality and Safety Commission

This report is aimed at service providers and outlines eight standards that must be provided according to the Aged Care Quality Standards. 

ACT
NSW
NT
QLD
SA
TAS
VIC
WA
National
General Information
Useful Tools
Research & Reports
Article

Rights and Responsibilities

My Aged Care

This informative article offers insight into the rights of both people receiving care and service providers under the 'Charter of Aged Rights'. It also offers descriptions of where complaints about quality of care can be made, to respond to elder abuse. 

ACT
NSW
NT
QLD
SA
TAS
VIC
WA
National
General Information
Useful Tools