This is a guide for retirement village operators to meet Rule 10 in the mandatory rules of conduct.
Everyone has the right to live free from abuse in their family, home and community.
We believe that retirement village operators play a significant role in protecting and promoting the rights of older people to live free from abuse.
Every retirement village in NSW is bound by the Retirement Villages Regulation 2017 (the Regulation).
NSW Fair Trading takes carriage of this Regulation under the NSW Minister of Fair Trading, and must ensure the rights and obligations of residents and operators of NSW retirement villages are upheld. Rule 10 of the Rules of Conduct for Operators of Retirement Villages (Schedule 3A of the Regulation) requires operators to develop and implement a strategy that supports staff and residents to identify and respond to elder abuse in the village.
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