You may feel distressed, angry, or frustrated about issues that affect you or a loved one in aged care or with a government aged services provider. It’s okay to make a complaint.
Raising concerns you have about the quality of care you or someone you know is receiving isn’t ‘being difficult.' Raising concerns provides an opportunity for aged care service providers to become aware of issues, find solutions and improve their care.
Anyone can make a complaint about aged care in Australia by discussing issues directly with a service provider or by contacting the government’s Aged Care Quality and Safety Commission.
Most complaints can be addressed effectively by discussing the issue(s) with your service provider, in person or over the phone. If you don’t feel able to do this directly, we can help you do this.
For more information about the complaints process and resources to help you make an effective complaint, click the link below.
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