How to complain about aged care and get the result you want

University of Sydney experts explain how you can raise issues with the relevant person or authority to improve care and support for you or your loved one.

It can be hard to know what to say, or who to talk to, if you notice something isn’t right for you or a loved one in residential aged care.

You might have concerns about personal or medical care, being adequately consulted about changes to care, or be concerned about charges on the latest bill. You could also be concerned about theft, neglect or abuse.

Here’s how you can raise issues with the relevant person or authority to improve care and support for you or your loved one.

Topics include:

  • Keep records

  • Who do I complain to?

  • How to I lodge a formal complaint?

  • What do others complain about?

  • What if I’m still not happy?

Remember, you have a right to complain

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