“Throwing our arms around older Tasmanians” says energy provider

Its “Yes Team” assists customers who are experiencing family and domestic violence, including elder abuse, resulting in energy affordability issues.

The company launched its Family and Domestic Violence policy in the lead up to World Elder Abuse Awareness Day, June 15 2024, with all frontline agents receiving training, including how to identify customers experiencing family and domestic violence and the treatment of immediate risk scenarios.