Report shows increase in complaints

OPAN members provided 44,428 instances of information and advocacy support to older people, their families, and other representatives in the last financial year.

This represents a 20 per cent increase on 2022-23.

Poor communication, lack of choice and control, and issues around fees and charges were the key challenges for the third year in a row.

Workforce shortages, along with provider approaches to implementing changes to the Social, Community Home Care and Disability Services (SCHADS) Industry Award, also continued to have a major impact on consistent and reliable service delivery in 2023–24.