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Telstra is switching off 3G on 31 August 2024.
This means that if you have a device like a phone or medic alert that can only use 3G, you won’t be able to connect to Telstra’s network after this date.
Telstra may have already contacted you if your device is affected. Information about mobile devices, watches, NextG Wireless Link, Internet of Things, Antennas and Go Repeaters and Medical Alerts is available on the Telstra website.
If your device doesn’t support VoLTE emergency calling, you will not be able to make an emergency call to 000 on the Telstra Mobile Network.
Not all VoLTE enabled devices support emergency VoLTE calling, meaning they will not be able to make an emergency call to 000 once 3G closes. If somebody needs medical help and presses an alert button that relies on 3G, the alert will not be sent. This could delay emergency response.
Once the 3G network closes, any device that can only connect to 3G will no longer be able to send a signal, initiate a data session, voice call or send an SMS.
To be clear, if somebody needs medical help and presses an alert button that relies on 3G, the alert will not be sent. This could delay emergency response.
For more information and support, call Telstra Online 13 22 00 (Monday to Friday, 8am to 7pm AEST, Saturday, 9am to 5:30pm AEST)